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Swedish Migration FAQs

Last updated on 26th July 2024

As you are probably aware, there are three upcoming changes that will impact rail retailing in Sweden:

  1. SJ and the majority of the Swedish rail carriers are going live with new inventory systems, reservations, and ticketing. This will impact ticket sales booked as from April 16th for trips from June 4th onwards.
  2. Samtrafiken is going live with the National Distribution & Sales Solution (NDS). This will impact ticket sales booked as from April 16th for trips from June 4th onwards.
  3. SilverRail will distribute some of the content from the NDS as from 27th April (the ‘Start of Sales’) for trips from June 4th onwards.

If you have any questions about any of the changes, please email silverdesk.se@silverrailtech.com.

SilverRail roadmap

faq

1. Will there be limitations in content/functionality etc?

2. Why has SilverRail changed the way its API and Linkonline work?

3. What content is available and when?

4. Can the traveler add loyalty card number (SJ prio) for the bookings made via SilverRail?

5. Will booking of international tickets be affected?

6. Will functionality for special refunds be available?

7. When will Vy tåg and Norrtåg be available via SilverRail?

8. When will Snälltåget be available via SilverRail?

9. When will it be possible to book corporate fares?

10. When will exchangeable tickets be available?

11. Will seatmaps be available at ‘Start of Sales’?

12. Why will there be a difference between what is available in the carriers’ own sales channels and the content that SilverRail makes available?

13. What are the options to book the seat with a traveler preference?

14. Will there be any changes to how tickets are distributed (e.g. email, SMS)?

15. When will night trains be available on SilverRail sales channels?

16. Will it be possible to cancel tickets to receive a refund?

17. Will travelers be able to see the booked trip on the carriers’ respective sales channels?

18. Will it still be possible to refund a ticket booked through SilverRail on the carrier's sales channels or via the carrier's customer support?

19. Will there be a disruption in the sales of SJ multi-ride tickets?

20. When will Vy Flygbussarna/Airport coaches be available?

21. Will all accessible content be available via SilverRail’s applications (Linkonline and SilverRail API) at the same time as SilverRail’s start of sales?

22. Will sales of annual cards be affected?

23. When will cancel functionality (release seat) be available for paid bookings?

24. Why is my booking not labeled as Resplus in some combinations?

25. I sometimes experience longer response times compared to before the system change, why is that?

26. Can I still book trains to Arlanda with travel date from 4th June onwards?

27. Is it possible to book a seat reservation for Öresundståg?

28. Is it possible to book city traffic “Stadszonbiljett” from 4th of June?

29. Can ancillary services (e.g., breakfast) be booked for my booking?

30. Will bookings of Taxi (Tågtaxi) be affected of this change?

31. Where do we go for agent support?

32. Will there be a user manual for all the changes in Linkonline?

33. Can we book night train compartment for travelers with wheelchair?

34. Why do bookings need to be paid for within 60 minutes?

35. Can traveller book Movingo cards after 4th June (SOT)?

36. Is it possible to see Seat availability?

37. What timetable period is available via SilverRail?

38. Are replacement buses available via SilverRail?

39. Will there be limitations in content/functionality etc

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