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SilverRail Technologies Integrated Management System Charter

The author: Frederic Kalinke


Written by Frederic Kalinke

  • Our vision is to ‘Change the Way People Move’ by helping travellers choose smarter, greener travel options
  • Our mission is to ‘Make Rail Easy’
  • Our product strategy is to build the digital infrastructure that makes rail easy to find, buy and use
  • Our growth strategy is to be the rail catalyst, proactively driving rail ecommerce adoption

The company aligns processes and objectives to achieve compliance with these commitments by operating an Integrated Management System (IMS) designed to meet the requirements of ISO 9001:2015, ISO 27001:2017 and ISO 14001:2015.


Using cutting-edge technology together with our extensive industry experience, we connect carriers, retailers and travellers across multiple channels and geographic areas. Our policy is to constantly improve the customer experience, making rail and multi-modal transport easy to find, buy and travel. We commit to our customer´s success. We do this by being forward-thinking, building the solutions our customers need today and will need tomorrow.


The most valuable assets at SilverRail are the employees, products, leading-edge technology, and data. Failure to protect the confidentiality, integrity, and availability of SilverRail Information and SilverRail Assets will lead to reduced customer confidence and damage to SilverRail’s reputation and brand. SilverRail’s leadership is committed to creating and implementing a strong security program to protect SilverRail Information, assets, and personnel. With this Policy, leadership authorizes the SilverRail Security and Compliance (SSC) organization to lead this effort. SSC develops and manages the SilverRail Security Program, which includes guidance, education, and solutions for enabling a secure and compliant environment.


We act environmentally, socially and ethically responsibly in accordance with laws, ethical standards and international norms and comply with relevant environmental legislation as a minimum level of performance. We intend to do our work in the most sustainable way possible, through cost leadership and continuously improving quality and our efficiency. We strive for the best possible physical and psychosocial work environment. SilverRail shall be a great place to work where we all take responsibility for our customer’s happiness and are proud of what we do.

To ensure the organisation maintains its awareness for continuous improvement, the IMS is regularly reviewed by the Executive Team to ensure it remains appropriate and suitable for our business. The IMS is subject to internal audit and is externally certified by an independent certification body.

This IMS Charter has been issued by the Executive Team and is communicated to all stakeholders. This IMS Charter will form part of our Training and Awareness program for all employees to ensure the values of meeting our objectives are understood.

Aaron Gowell
CEO and Co-Founder