Knowledge Hub / SilverRail Helps Transport for Wales Build Award-Winning Bilingual App

SilverRail Helps Transport for Wales Build Award-Winning Bilingual App

The author: Frederic Kalinke


Written by Frederic Kalinke

SilverRail is proud to work with Transport for Wales (TfW) to drive forward the Welsh government's vision to create a high-quality, safe, integrated, affordable, and accessible transport network for the people of Wales.

Prior to SilverRail entering the fold, TfW wanted to improve its customer proposition and develop a fully bilingual app. They also wanted to adopt an agile approach and evolve their digital architecture.

SilverRail worked with TfW and their front-end partners to produce an award-winning bilingual app that has helped boost ticket sales by 10% year-on-year.

In the below video, TfW's Head of Digital Programmes, Helen Mitchell, reflects on their journey with SilverRail as we continue on our mission to make rail easy.

About SilverRail Technologies (

SilverRail is delivering the digital infrastructure for the global rail industry.

SilverRail's technology makes rail easy for rail operators, travel agencies and travellers. Its product suite spans the full customer experience: journey planning, distribution, fulfilment, customer service and data insight.


  • Handles more than 1 billion online rail searches each year
  • Distributes tickets for more than 35 providers and carriers
  • Processes more than 30 million bookings each year
  • Serves more than 1,500 corporate customers worldwide

SilverRail was founded in 2009 and has offices in London, Boston, Stockholm and Brisbane.