Knowledge Hub / SilverRail Extends Partnership with Virgin by Powering Virgin Trains Ticketing

SilverRail Extends Partnership with Virgin by Powering Virgin Trains Ticketing

The author: Frederic Kalinke


Written by Frederic Kalinke

London, UK, July 2022

SilverRail, the B2B travel technology company that empowers rail operators and travel agencies to transform how they serve customers and run their businesses, is delighted to extend its partnership with Virgin Red by supporting Virgin Trains Ticketing with their new mobile app that allows any traveller to book UK train tickets from any provider across the National Rail network.

The project will see SilverRail provide Virgin Trains Ticketing with a retail engine that covers the full customer journey, from planning to fulfilment and payment, underpinned by SilverCore, its multi-channel ticket issuing system (TIS). This will allow Virgin to own and optimise all customer touchpoints across its digital real estate. Click here to find out more about SilverRail’s Ticket Issuing System.

The launch of Virgin Trains Ticketing follows last May’s update to the Virgin Red app, which enables members to buy UK train tickets whilst earning Virgin Points.

David Pitt, Head of UK Rail at SilverRail said:

“Virgin is famous for its great customer service and innovation, so we are delighted that the Virgin Trains Ticketing team has placed its trust again in SilverRail following our work in powering the rail proposition in Virgin Red. We look forward to Virgin Trains Ticketing providing customers with a compelling offer that will finally compete with the older digital ticket apps”.

Virgin Trains Ticketing Director, Mark Plowright, said:

“Now more than ever, customers want to be able to book train tickets quickly and easily while they are on the move and our new Virgin Trains Ticketing app is here to do that while also rewarding customers for their loyalty. With the cost of living increasing, booking your train tickets is an easy way to earn Virgin Points on everyday spending. This is just the start of Virgin Trains Ticketing’s journey and we have lots more planned further down the tracks. In SilverRail, we have a technology partner with the knowledge and knowhow to help us transform rail retail for the customer”.

For media inquiries, please contact:

Frederic Kalinke, Marketing Director at SilverRail


About SilverRail Technologies (

SilverRail is delivering the digital infrastructure for the global rail industry.

SilverRail’s technology makes rail easy for rail operators, travel agencies and travellers. Its product suite spans the full customer experience: journey planning, distribution, fulfilment, customer service and data insight.


  • Handles more than 1 billion online rail searches each year
  • Distributes tickets for more than 35 providers and carriers
  • Processes more than 30 million bookings each year
  • Serves more than 1,500 corporate customers worldwide

SilverRail was founded in 2009 and has offices in London, Boston, Stockholm and Brisbane.