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knowledge

Helping EMR pioneer Smart Kiosks on their network

We are delighted to announce our partnership with East Midlands Railway in powering their Smart Kiosk ticketing machines.
EMR’s Smart Kiosks will issue both advance and walk up tickets as a printed bar code or directly to a smart card, improving the customer experience whilst supporting revenue protection. Additionally, there is a smart card collection device to collect pre-purchased smart products.

The new machines have been developed in partnership with Cammax, a leading supplier in next-gen ticketing technology. Powered by SilverCore, our Ticket Issuing System that already delivers multi-channel retailing for a number of UK TOCs, the Smart Kiosks offer the same flexibility and pricing that rail passengers have come to expect from online retail.

David Pitt, Head of UK Rail at SilverRail comments: “We are as delighted as our colleagues at East Midlands Railway, to see the Cammax / SilverRail Smart Kiosk finally launch. We are all extremely pleased to provide passengers with access to a full range of eTickets that will allow everyone to access the same fare offers that you can otherwise access online. We already have ideas on how we can improve on this and bring even more innovative services to the kiosk.”

Rail Ticket Vending Machines (TVMs) have hardly changed in 15 years. This product moves the TVM from being a basic pre-programmed ticketing machine to a dynamic shop window through which EMR can offer their full product range, even down to last minute on-the-day advanced tickets.

The first Smart Kiosks are in operation at Derby and Uttoxeter stations. For Phase 2, an additional 28 machines will be installed late August / early September this year.

Lucy Dean, Head of Commercial Strategy and Transformation at EMR said: “This is such an exciting time for East Midlands Railway. Smart Kiosks will support the industry’s ambition for increasing Smart ticket take up and reducing ticketless travel by offering more opportunities to purchase tickets and doing so in a Smart way. To be the first TOC to do so is a great achievement. With the Smart Kiosks being much more user friendly, we hope our passengers on our regional routes will see the benefits of them as they are installed across our network throughout 2021.”

Julian Rooney, Managing Director at Cammax said: “It has long been our ambition to help the rail industry deliver innovative and flexible retailing. We have been supplying Smart Ticketing Machines to the Transportation Market for many years and are delighted to have launched our first Smart Rail TVMs in partnership with SilverRail. We are very much looking forward to exploring and delivering additional functionality and services that will help EMR improve their customer offering further.”

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knowledge

Will Covid Permanently Change the Way We Work?

The corporate world changed drastically in 2020 and as we enter 2021, it looks like we are continuing along this path.

Over the last few years, we have watched companies make gradual steps to change the way we work. We have watched tech start-ups challenge and shake up the market with their flexible ways of working and creative incentives – but the standard foundations and structures still remained.

Coronavirus was the gamechanger – every company in every industry found themselves in an unfamiliar and unpredictable environment meaning they had no choice but to adapt and act fast. Many organisations that had never dreamt of having a fully remote workforce were compelled to redesign the way they work or face a near certain death.

It is interesting to take a step back and look at some trends. Over the years it has increasingly become a candidate market. Interviews which were once very much a one-way street took a turn for the better and became a two-way conversation. Companies had to strengthen their employee value proposition to beat the competition and people were looking for that main selling point of a true “work-life balance” environment – meaning true flexibility and freedom in the way they worked. This last year has given those words real meaning and highlighted what “flexibility” really means.

When the pandemic hit, people found they were now juggling home-schooling or caring for loved ones, whilst still fulfilling their day-to-day work responsibilities. In many locations governments were only allowing people out for 1 hour of exercise a day, which again, meant people had to change their normal work schedule to fit exercise in. Companies found the need to shift their expectations of a 9-5 working day to facilitate and support their employees to cope with these changes.

Now that people have experienced this flexibility and freedom to their working schedules, is it something companies can go back on when we return to some version of “normality”? Given we are entering a “new norm” and a vaccine is on the horizon, perhaps now is the time that the strict 9-5 is a thing of the past.

It’s not to say that we won’t follow a similar structure but once given such freedoms this last year, it would be nice to think there is a silver lining and lessons learned to make work more progressive, and be treated in a way that trusts we will achieve the requirements of our role within our own schedules.

At SilverRail, we are doing just that. We are challenging the old way of working to match our values of having a growth mindset, working together to achieve our mission whilst still ensuring support and flexibility for our team in an uncertain and difficult time. We have set up co-working environments and hubs that our people can work from when they wish; we also empower the team to adjust their working hours to suit their home life; to choose to work from the office or from home and even from any location for a period of time. In this way, the changes can be seen as a new ‘perk’ instead of something which has been forced upon us by the pandemic.

Last year we had team members who were based in an office pre-Covid, work from Italy, South of France and Spain to name a few. Our team had time to enjoy new hobbies, more time for their wellbeing and much missed quality time with family and friends. Shouldn’t this be what life is all about!?

We understand the importance of supporting our team and that we work to live, not live to work. Family, health and wellbeing take priority and now more than ever, we truly are Stronger Together (another company value!).

Times are changing – all you have to do is look around you to notice the difference. Will other companies make a similar decision?  Will the corporate world ever look the same? Or is this the beginning of a permanent shift in the way we work and the expectations we have for our teams?

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operator traveller

D2D Journey Planner

D2D Journey Planner

Our door-to-door journey planners are fast, accurate and multi-modal, delivering the best traveller experience. Cyclists in Auckland love our “safe cycling” feature as it routes them through cycle paths rather than busy roads, unlike Google Maps.

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operator traveller

Calendar Search

Calendar Search

Airlines know how to sell tickets. That’s why they’ve made calendar search the default UI for finding flights. With LNER, we’ve brought calendar search to rail, displaying the best fare over a month, week or part of day for their customers.

 
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operator traveller

Weekend Getaway

Weekend Getaway

Travel has become domestic. We prototyped a tool which enables travellers to easily find the perfect staycation (rail + accommodation) based on journey time and cost.

 
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operator traveller

Automatic Rerouting

Automatic Rerouting

We have real-time rerouting capabilities within our journey planning products. If there’s a disruption on the line, we’ll automatically reroute travellers via alternative transport modes to get them home safely and quickly.

 

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operator traveller

Omnichannel Retail

Omnichannel Retail

We enable rail operators and agencies to sell rail through multiple channels easily, including web, mobile apps, TVMs, telesales, ticket offices and even voice.

 

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operator

Green Logistics

Green Logistics

We are running a pilot in partnership with Snälltåget, a Swedish rail carrier, and Airmee, a logistics firm, to use the spare capacity on trains to deliver e-commerce packages between Stockholm and Malmö.

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operator traveller

Smart Kiosks

Smart Kiosks

In partnership with Cammax, we power EMR’s Smart Kiosks, which transform TVMs into a dynamic shop window through which EMR can offer their full product range, including last minute on-the-day advanced tickets.

 

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operator traveller

Chatbot

Chatbot

Rail after-sales is operationally expensive. We’ve created a Chatbot prototype that saves operators and agencies time and money by enabling travellers to exchange, refund or cancel rail tickets themselves.